Building and maintaining the right technology backbone for your business is essential to your ability to grow & meet your goals. We are your trusted IT advisor & support team to ID, deploy, manage & maintain solutions that fit your business objectives & overcome obstacles.

Austin's IT Talent Shortage

For year's, hiring and retaining in-house IT employees has been a challenge for local and regional businesses operating in the Austin area. It is already normal procedure for some businesses to keep in-house IT personnel scaled back to the bare minimums required to run the organization's infrastructure and maintain technology-based productivity for other departments. The hot IT job market in Austin and relatively low supply of already-trained IT workers makes skimping on your in-house IT staff even more dangerous than it has been in the past. Retention has become a big issue, as IT workers have learned the value of moving from firm to firm with big salary increases.

We see the effects of this problem on businesses of all sizes during our managed IT services work in Georgetown, Austin, Waco, Bastrop, Buda, Kyle, San Marcos, Pflugerville, Brushy Creek, Cedar Park, Hutto, Leander, Round Rock, Taylor, Austin, Cedar Park, Leander, Round Rock, Pflugerville, Kyle, San Marcos, Bastrop, Buda, Hutto, Waco, and Waco. More and more local firms are relying upon our Austin managed services team to take repetitive IT functions off the plates of their inhouse IT staff, and some firms have reduced to just one in-house IT coordinator to manage the relationship with our IT services team. This type of co-management structure of IT management allows us to operate as a full-service IT department and allows local businesses to plug into our wealth of IT expertise.

Choose from Managed IT and Co-Managed IT Service Offerings in the Waco area

Companies in Waco of various sizes choose our managed IT services to play various IT roles in their organization, either as a full service outsourced IT department or as a complement to existing inhouse IT staff.

Our managed IT services & co-managed IT services provide top-notch end-user IT support to your employees while freeing up your internal IT staff to focus on mission-critical objectives & key projects.

Managed IT Services & Co-Management Options

You can choose which elements of IT you need managed or co-managed. We typically are brought in for IT functions such as:
  • Proactive user and system monitoring issue resolution
  • Managed antivirus systems
  • Hardware inventory and system mapping
  • Devices as a service (DAAS)
  • Unlimited remote support
  • Unlimited onsite support
  • Vendor management
  • Documentation
  • Discounted project pricing
  • 24/7 proactive network and server management
  • Strategy sessions
  • Budget forecasting
  • New system and technology consulting
  • Monthly system health reports
  • Monthly ticket completion and user experience reports

Network Management & Server Management in Waco, TX

We provide network design and installation as well as physical and virtual server configuration and deployment services all over Waco. Post-deployment, our team offers scalable monthly services for the monitoring, management and ongoing support of the company network and servers, all wrapped up in one monthly rate. We also include 24/7 monitoring and remote proactive issue resolution as well as patching and updating for both local and cloud-based infrastructure.

With alerts when systems reach certain performance or usage thresholds, we are able to address issues before they become critical. > Get a Quote for Network Management in Waco> More on our Network & Server Management in Waco

Onsite IT Support in Waco, TX

In the real world, physical visits are still sometimes necessary to provide top-level service. Enhance your Help Desk and increase your responsiveness to issues with our onsite support services. Our onsite IT support team increases your organization's responsiveness to individual employee & companywide IT issues. Our site visit fees to offices in Austin are low across the region and make bringing us onsite a no-brainer. > Get a Quote for Onsite IT Support in Waco> More on our Managed IT Services in Waco

Cloud Services Management & Private Cloud Management in Waco, TX

Making a move to the cloud is not a one-size-fits-all concept. Using a security-forward approach combined with a focus on budget integrity, we work with you to choose and implement cloud solutions that are the right fit for your storage, computing and financial needs. > Get a Quote for Cloud Services Management in Waco> More on our Managed Cloud Services in Waco

Application, Database & Server Migrations in Waco, TX

We have years of expertise in application, database & server migrations for companies both in Waco and out of the area, and can complete your migration with very limited downtime. Our general migration scope typically includes user accounts, agent jobs, SQL Server Integration Service (SSIS) packages and other defined data.

Our migration services include email migrations to Office 365 (O365) and Google Workspace (G Suite), database migrations to SQL Server, migrations to AWS, migrations to Google Cloud, application porting & re-factoring, application re-engineering & modernization, and full-service lift and shift migrations. > Get a Quote for Migrations in Waco

The Lithium Networks' data center offers fair and competitive rates that are better than most major providers. > Get a Quote for Data Center, Hosting & Colocation in Waco> More on our Data Center / CoLocation Services in Waco

Data Center Features

Our Austin colocation facility & data center provides client hosting services, virtual servers, inexpensive storage, a variety of private cloud & hybrid cloud options, and support for any size deployment or disaster recovery need.
  • SSAE 18 audited SOC-compliant procedures and controls enabling HIPAA & PCI compliance
  • Fully redundant power systems providing 100% power uptime
  • Diverse A/B power feeds with redundant UPS & generators
  • Scalable space options to allow small & large-scale colocation
  • Network connectivity options for direct connections to 3rd party carriers and cloud service providers
  • Texas-based customer care and service teams expertly handle your requests and remote support activity
  • Proactive 24x7x365 Texas-based network operations center (NOC) provides monitoring, response and immediate support

Hardware & Software Purchasing in Waco, TX

We are authorized partners & have a history of successful negotiation with enterprise brands and major service providers on a national scale. For over a decade, we have built purchasing relationships that ensure our customers get the best value and most competitive pricing.

Cybersecurity Assessment Details

This is a complementary offer! Our managed IT services team will complete an assessment of your infrastructure. Choose one of the following assessments.

All completed assessments include a report on the findings, a meeting for explanation & review of the report, as well as a plan for mitigation with estimate by our team.

We use several protocols to discover and probe network assets. This is useful to maintain a central asset repository and helps reduce risks and shadow IT.

Our proprietary tools detect vulnerabilities in end-user devices like laptops and desktops as well as in network infrastructure, including servers, virtual machines, routers, access points, firewalls, printers, and more. We leverage several sources for gathering vulnerabilities including the NIST’s National Vulnerability Database (NVD) and several OEM sources.

For many customers, AD is the cornerstone of their network, holding the “keys to the kingdom” that needs to be suitably protected. Our team performs AD assessments to identify misconfigurations, weak policies, and privileged user access.

Our tools support scanning a customer’s IT infrastructure for common cybersecurity compliance standards that make up the foundation of a strong cybersecurity strategy. Currently, we analyze compliance standards like PCI DSS, HIPAA, GDPR IV, NIST 800-53, NIST 800-171, CIS, CIS 8.0, ISO 27002, Cyber Essentials, and Essential Eight.

External scans show network weaknesses that could lead to a potential incident. External scans help detect open ports, protocols, and named vulnerabilities in public-facing network equipment such as web servers and firewalls.

All too often users inadvertently install unauthorized applications or uninstall applications mandated by corporate policy. The disparate set of applications makes it difficult for a security practitioner to manage application vulnerabilities. Our analysis includes an application baseline scan to detect anomalies in your application inventory.

Our assessment includes an Application Patching feature that lets us find & mitigate vulnerabilities in third-party Windows applications. This greatly reduces the risk exposure and helps safeguard the network from external actors.

Overall, our managed IT services are designed to free up your existing IT staff from the day-to-day inefficiencies of IT so that they can put their real time towards mission-critical company objectives. Our IT services costs overall are affordable on a monthly basis compared to the cost of recruiting, training, managing and retaining trained IT personnel for your own internal IT staff in Waco.

Managed IT Services & IT Support Available All Over Waco

We provide essential IT services to businesses of all types and sizes throughout the Waco area.

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