Our goal is to be proactive and handle most incidents remotely. Most on-site services are only needed when there is a problem with actual hardware. If we are able to diagnose hardware remotely we schedule a tech from the manufacturer to avoid additional costs. The level billing aspect of what we provide enables clients to effectively budget and plan for IT expenses on a monthly, quarterly and yearly basis.
Our managed services cover nearly all of your IT services in one flat rate.
Monitor workstation and server health
Perform operating system and security patching
Monitor network environment and health
Monthly activity reporting
5 x 10 phone, email, and chat based support for all user workstations
Coverage includes operating system issues, 3rd party software troubleshooting, diagnostic and fix facilitation for hardware issues, email administration and monitoring, and a guaranteed response time.
Monitor IT environment effectiveness, advise and modify strategy as we go.
Typical issues include: login, print, file access, email issues, network connectivity, poor performance and etc.