OUR SERVICES

SERVICES2019-01-21T22:43:55+00:00
Lithium Networks IT Services Icon Managed IT

Managed IT Services

Whether you need a full-service external IT department, want to maintain a lean IT presence internally and have someone else manage your network, or need some overflow helpdesk support, we’ve got you covered.

FULL-SERVICE IT SUPPORT

We’re proud to be the premiere IT managed services provider in Austin. We work to supercharge internal teams or act as a complete outsourced IT support provider. Our strength is in strategy. Our mindset is that customer values are the foundation of every project.

But really, our biggest point of difference is that you’re going to get an all-inclusive and customized solution from a team of trusted experts who know how to deliver an IT platform that helps your business run more efficiently every day. That means you gain peace of mind knowing that your IT is being looked after by a professional team that understands the specific challenges of your systems and infrastructure, and that you can always give us a call for immediate and personalized support. Our fully managed IT services include:

  • Proactive user and system monitoring issue resolution
  • Managed antivirus systems
  • Hardware inventory and system mapping
  • Devices as a service (DAAS)
  • Unlimited remote support
  • Unlimited onsite support
  • Vendor management
  • Documentation
  • Discounted project pricing
  • 24/7 proactive network and server management
  • Strategy sessions
  • Budget forecasting
  • New system and technology consulting
  • Monthly system health reports
  • Monthly ticket completion and user experience reports

NETWORK AND SERVER MANAGEMENT

We offer 24/7 monitoring and remote proactive issue resolution as well as patching and updating for both local and cloud-based infrastructure. With alerts when systems reach certain performance or usage thresholds, we are able to address issues before they become critical.

OVERFLOW HELPDESK SUPPORT

Sometimes helpdesk needs outpace the best of us, especially if you have seasonal demands or are focusing on major initiatives. When all you need is additional support, we can come up with a custom solution to fit your needs or offer you block hours of service.

Lithium Networks IT Services Icon Consulting

Project Assistance & Consulting

Our team has vast experience in project design, management, and execution. We help expert teams and technical leaders implement solutions to drive efficiency and security and reduce complexity. At every turn, we provide justifications, stay sensitive to budgets and timelines, and account for any regulations.

Some of the common projects we assist on are:

Virtualization
Business continuity and disaster recovery planning and implementation
Migrations
Network extension/Network refreshes
Domain controller/Security and authentication server implementation
Network segmentation
Active directory implementation
Containerization
Lithium Networks IT Services Icon Cloud Services

Cloud Services / Managed Cloud Services

More and more companies are moving to the cloud to reduce their physical network costs and risk. We’ve invested in the necessary infrastructure to build our own private cloud and developed partnerships to offer Azure and AWS to our clients based on their preferences and the best fit for their needs. We provide end-to-end solutions for small and medium-sized businesses.

Our services include:

Managed backups to private or public clouds
Remote computing
Cloud workstations
Discounted Azure and AWS storage
Lithium Networks IT Services Icon Dev Ops

DevOps

We act as an enablement team for developers. We can configure and maintain “infrastructure as code” environments that enable a CICD pipeline. This also acts as a self-service dev and test environment.

We also offer microservices-based environments through containerization of applications to allow for extreme flexibility.

Lithium Networks IT Services Icon Hardware

Hardware and Software

Over the past decade, we have developed key high-level partnerships with manufacturers and distributors enabling us to provide the best pricing to our customers. We are local Austin resellers of all the technology products needed to outfit your office, your network closet, and your business-critical applications.